EVERYTHING YOU NEED TO KNOW ABOUT RUMAGE

How does Rumage work?

We’ve made it look really simple, but actually there’s some really clever tech going on in the background. When you put a search into Rumage we’re sending that request out to every second hand store we’re partnered with. Then pretty much like how other comparison sites bring in insurance quotes from across the sector, we bring in all the results from all the second hand markets all in one place. And you can filter by price, proximity etc. Then you simply click the one that catches your eye and take it from there.

Which second hand stores do you search?

Just about all of them. And we’re adding others and more specialist ones all the time. So if you’re looking for second hand, you know we’ve pretty much got the entire second hand market covered.

Are all the items second hand?

Yes. We only collect the second-hand results for you even though some stores like Ebay and Grade Mobile also sell new. We want to make shopping second-hand, first choice. So you’ll only ever see genuine second hand results.

Why do I need to enter a postcode?

We search all the second hand market places – you’ll be inundated with results otherwise. So we start with those closest to you and work out from there. And as well as believing in buying second hand, we also believe in buying local if you can – it’s better for the planet if it has to travel less distance to get to you.

Can I share the results with friends?

Yes, you can share the whole list of results with a friend. Click on the share icon on the right hand side, then select either Facebook, WhatsApp, email or share link. You may need to go into settings to allow Rumage to access your accounts.

Why do I have some items in my results that don’t match my search?

We do our best to serve you exactly what you are looking for, but this accuracy is only ever as good as the information put in by the seller. We’re working on making it tighter, but in the meanwhile if you search ‘rocking horse’ you’ll get loads of rocking horses, and also Jules Holland and chickens!

What does National delivery mean and does it apply to all the sites we search across?

We have the ability to show items that can be posted to you from a national search. This option applies to some sites but not all. We are constantly tweaking our service as we grow and as more websites come on stream.

Why have some results appeared twice?

If you have two or more locations for us to search around and if there is a geographical overlap between them, an item that is in both areas may appear twice! We are working on this.

What happens when I click on a listing?

You will be taken to the site selling the item and then you buy it from that site.

How do I get an alert set up?

You need to register with us. We need an email in order to send you updated search results and let you know when something is posted on any of our sites that matches your request! Go to the Sign up button top right and either use your email address and follow the verification process, or sign up with Facebook.

How do I get more than one search alert running at a time?

If you want to look for more than one item at a time and let us do the heavy lifting for you, then login, head over to settings in the top right hand corner and then upgrade to premium. It lasts for year and allows you to look in lots of locations at the same time and for several items at once. Brilliant if you are hunting for something in the background or something very specific that may take some time to be posted as available.

Why am I not getting any alerts through?

We only send email alerts when we spot ‘new’ second-hand items. If you’re not getting the alerts you expect, try increasing the search radius, making your search term more general or adding more locations. Sometimes our alert emails may land in your junk folder, if this happens please unjunk us (!)

What do I do if my search is nearly ending and I have not found what I want yet?

Log back in and go again. We will happily do the legwork for you again!

Do I pay for the items I want through Rumage?

No, we don’t take payment for your items on our site, we simply show you what’s on offer and enable you to find what you need without the hassle of searching all the sites individually. All transactions happen outside of Rumage.

Can I delete my account?

Yes you can delete your account by contacting us at hello@rumage.com with the email you registered with, then we can remove your email address and any search alert details we have attached to your account.

How do you earn money?

We have affiliate agreements with many of the sites we link to but not all of them. This means we will earn a commission from a site when an item is purchased. We don’t have this relationship with all the sites but we believe we need to give you the most choice so you can make second-hand your first choice!

Can I sell an item on Rumage.com?

Hmm, maybe thats one for the future but not right now.